My Shopify store was terminated under Section 7, and now I cannot access support via email or live chat. I need to check the refund status of my pending orders, but my email is blocked. What should I do
Topic summary
A Shopify store was terminated under Section 7, blocking the owner’s access to email and live chat support. The main concern is checking refund status for pending orders.
Suggested workarounds:
- Contact Shopify Support via Twitter (@ShopifySupport)
- Access the Help Center as a guest (help.shopify.com)
- Reach out directly to the payment provider (Shopify Payments, PayPal, Stripe, etc.) to process refunds
- Monitor bank accounts for refund activity
- Resolve disputes directly with customers if necessary
The issue remains unresolved, with the store owner seeking alternative methods to manage post-termination obligations.
Hi @afordstores
I’m sorry you’re going through this.
Your best option is to reach out to Shopify Support via their official Twitter (@ShopifySupport) or try their Help Center as a guest (help.shopify.com).
If you need to check refund status, you can contact your payment provider directly (Shopify Payments, PayPal, Stripe, etc.) since they can still process refunds after the store closes. Also, check your bank accounts for any recent activity. If Shopify permanently closed your account, you might need to resolve any disputes directly with your customers or with your payment provider.
Hope this helps and good luck 