Can Shopify support a manually adjusted customer points wallet that admin can update, add to and customers can spend automatically at checkout while still for paying flat rate shipping and add ons?
i need a manually managed customer points wallet that automatically deducts when a customer redeems a costume, while still charging $24.99 shipping, tax and allowing for add-ons.
Hey @Jrainey
Yes, this is doable with a loyalty/rewards app. What you’re describing (admin manually adds points, customers redeem at checkout as a discount, shipping and add-ons still charge normally) is a standard loyalty setup.
Apps like Smile.io, BON Loyalty, or Growave handle this. The admin can manually adjust each customer’s points balance, and when the customer redeems points at checkout, it applies as a discount without touching the shipping rate or add-ons since those are calculated separately.
The key thing to verify before picking one: make sure the app lets you manually edit points per customer from the admin (not just auto-award them based on purchases). All three of the ones I mentioned support this but worth confirming during the free trial
Hello @Jrainey .
Shopify does not have a built in loyalty system, so you will need a points app like Smile.io, Loyalty Lion, or Rise.ai. These apps let you adjust customer points manually, and customers can redeem them for discounts at checkout.
To keep flat rate shipping and add ons unaffected by points, check the app settings. Most allow redemption only on product totals. Review each app’s pricing and rules, as setups vary.