Issue: Shopify POS (point of sale) fails to return to the employee login screen. Auto-logout after a transaction and idle-timer logout both often don’t trigger; the manual Logout button sometimes does nothing.
Scope and recency: Reported across multiple stores/devices since a recent update; persists after reinstalling POS and even with the latest Shopify POS and iOS (as of 1.8.2024). One user notes the bug remains after the latest update released “yesterday.”
Impact: Sales get attributed to the wrong employee, affecting commissions. Concern that an unlocked cash drawer increases risk of money loss.
Workarounds mentioned:
Force close the Shopify POS app to return to the login screen.
Enable “sale attribution required” at the payment screen to ensure correct employee credit.
Rebooting devices can help temporarily.
Vendor status: Reported as a known issue; “they are working on it,” but no timeline shared. Some skepticism that known issues get fixed promptly, though this one is considered high priority due to cash/security implications.
Status: Unresolved and ongoing; no confirmed fix or ETA.
Summarized with AI on December 23.
AI used: gpt-5.
Since this last update, We’ve been having issues on all 4 of our POS systems where Shopify POS won’t automatically log out after each transaction even though it’s set to. Even when you attempt to manually log out through the menu, pressing log out won’t do anything.
The only way around this is to force close Shopify POS to get it to bring you back to the employee login screen. This is resulting in sales being attributed to wrong employees which effects their sales and commissions. We’ve reinstalled Shopify POS which doesn’t seem to fix the issue.
For now, we’ve had to enable sale attributions required at the payment screen to make sure the transactions go to the right employee.
Lots of ‘known issues’ that never get fixed. This one is more important than others, so I am guessing it will get corrected. The cash drawer coin counter will never get fixed, the jumping cursor will never get fixed. But this most likely will given how it presents a loss at the register of actual money, since you can’t lock the drawer.
Same issue over here for past few months. The latest updates as of 1.8.2024 to Shopify POS and the latest iOS version are installed. It can work okay for a while after rebooting everything, but sooner or later it starts to bug out. Where It doesn’t log out automatically after a transaction ends, and it doesn’t log out with the timer set to 2 minutes of inactivity, sometimes even pushing the button to go to log in screen does nothing. Very frustrating. Shopify, please fix this asap.