Postage for outside the UK help needed

Payments + Shipping & Fulfilment

Topic summary

A merchant using Royal Mail’s Shopify app for UK shipping discovered it doesn’t support international orders, forcing them to process 25% of their business manually at the post office. Other carrier apps (Evri, DPD, Yodel) also lack international shipping options.

Recommended solutions:

  • Shipping aggregator apps like ShipStation, Packlink PRO, or EasyShip that integrate multiple carriers (Royal Mail, DPD, DHL, UPS) and handle both domestic and international labels in one dashboard
  • Direct courier integrations such as DHL Express Commerce for international orders
  • Royal Mail Click & Drop as a workaround, though it requires manual order export/import outside Shopify
  • Hybrid approach: Keep UK orders on the Royal Mail app while routing international orders through a separate system

The discussion remains open regarding whether the merchant prioritizes cost-effectiveness or staying exclusively with Royal Mail for international shipping.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
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Hi all, first post. Finally joined 2025 and now use Royal Mail to ship all our UK parcels. However it doesn’t give me the option to ship outside the UK. I believe royal mail don’t support this yet so at present we are having to do all outside of the UK items at the post office. I tried adding Evri, dpd and Yodel in hope one of them offered outside the UK shipping but none seem to. Its about 25% of our business and ideally want to keep it to one system. Any tips or advice or am i just doing it wrong. Thank You

Jason

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Welcome to the Shopify Community!

You’re not doing it wrong — what you’ve found is basically a limitation of the native Royal Mail app in Shopify. It only supports domestic UK shipping labels, not international. That’s why you’re not seeing the option for parcels outside the UK.

A few things you can look at:

1. Use a shipping aggregator / multi-carrier app
Apps like:

  • ShipStation

  • Packlink PRO

  • Parcel2Go

  • EasyShip

  • ShippyPro

These connect to Royal Mail, DPD, DHL, UPS etc., and will let you buy and print both UK and international labels in one dashboard. They also pull through your Shopify orders automatically, so you don’t have to manually type details.

2. Direct courier integrations

  • DHL Express Commerce app works well for international orders.

  • DPD Local Online (not the standard DPD app) can sometimes support cross-border, but usually you’ll still need a middle app.

3. Royal Mail workaround
If you want to stay with Royal Mail, you’ll need to set up Click & Drop directly (outside Shopify). That does support international shipping. The workflow is: export your orders from Shopify → import into Click & Drop → print labels. Not fully seamless, but workable.

4. Hybrid approach
Some merchants keep UK parcels on Royal Mail via the Shopify app, but route international orders into a different system (Click & Drop or ShipStation). That way, you don’t have to queue at the post office every time.

:backhand_index_pointing_right: Since 25% of your sales are international, I’d suggest testing ShipStation or Packlink first — they’re popular in the UK and give you access to multiple carriers (Royal Mail, DPD, UPS, etc.) under one login.

Do you want me to suggest the most cost-effective option (since Royal Mail international rates can sometimes be high), or do you prefer keeping everything under Royal Mail only?

1 Like
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Thanks, I faced that issue before, and now it’s pretty clear. I’ll look into the options you suggested. ShipStation and Packlink sound like a good starting point. Appreciate the detailed breakdown!