Potential bug: can't edit (list) metafields on Shopify app

Shopify Apps
1

When using the Shopify mobile app for iOS I am unable to edit product metafields when the metafield accepts multiple values, i.e. a list.

The mobile app:

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How those metafields are set up in Shopify

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jake_mitchell_1-1661334386075.png667×836 53.6 KB

As you can see, the ones that are greyed out on the app are those that are set up as lists.

To me, this seems like a bug, but there may be a good reason for it.

1 Like
2

Same problem here (iOS)

have you found a solution?

3

I’m afraid not. I’m pretty sure I reported this to Shopify as a bug but don’t recall hearing anything back. My inbox is a mess though so will check again later this week.

1 Like
4

I tried again with the latest version of the app but still nothing. It doesn’t make much sense that via web you can edit and via app you can’t.

Also because this way customers who are used to using the app are forced to switch via web to be able to enter missing fields.

We are waiting for news from shopify!

5

Hi @Elveth - did you ever hear from Shopify on this.

really surprised that this is still the case on the app. It makes it pretty unusable for the listing of products for us./

1 Like
6

No reply at all. Same problem here. At the moment we are using web version for editing metafield lists :confused:

7

Just been on a chat with Shopify. It seems like there are quite a few things that you can’t do in the iOS app (can’t say whether this is the same for Android)

HOME *Recent Activity

ORDERS

  • Abandoned checkouts (Read-only)
  • Reserving items for draft orders
  • CSV exports

PRODUCTS

  • Editing product images
  • Creating saved searches
  • Bulk editing
  • List type metafields
  • Search engine listing
  • Bulk fulfillment
  • CSV imports and exports

GIFT CARDS

  • Add/edit gift card tags
  • Bulk add customer on gift cards
  • Bulk add/edit gift card notes
  • Bulk edit gift card expiration

COLLECTIONS

  • Creating saved searches
  • Search engine listing

CUSTOMERS

  • Email customer from the admin
  • Add/edit/remove tags
  • Bulk edit/add notes
  • Verify customers
  • CSV imports and exports
  • Creating companies

FINANCES

  • Capital
  • Balance
  • Payouts

ANALYTICS

  • Reports exporting

MARKETING

  • Campaigns
  • Automations

DISCOUNTS

  • Automatic discount codes do not appear in order summaries on the app, only manual discount codes will appear

APPS

  • iOS only: You cannot add new apps from Shopify’s App Store within the Shopify Mobile app

PERMISSIONS

  • For staff with limited permissions using Shopify on the Mobile App, Customers must be enabled in permissions for a staff member to add a Customer to a draft order. Likewise, Products must be enabled in permissions for a staff member to add a Product to a draft order, or they’ll see an error that reads access denied.

I asked specifically if there was anything on the roadmap to fix the metafields issue and this is the response:

Yes, our developers are working on this one as well. They are already aware of the metafields that still needs to be enhance. Rest assured that they are working on this one.

Obviously there’s no timescale on that and I wouldn’t expect them to give one but, for us at least, it means steering clear of the app for listings where metafields are necessary.