Prevent Split Shipping

Shopify Plus
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1

I have 2 warehouse Locations. NY and NV

My ERP system can’t handle a single transactions shipping from 2 warehouse.

I have “Split shipping” turned off. But some customers when the items are not available at a single location still are able to checkout with an order that’s split.

I contacted Shopify Support and they said to prevent it I would need a 3rd part App.

Any suggestions?

2

Split Shipping being turned off doesn’t turn off the underlying logic for splitting orders based on fulfillment location. Shopify automatic splits orders when items are located at different fulfillment locations.

What can you do?

  1. Make sure your products can be fulfilled in a single location.
  2. Update Shipping profiles accordingly, also checking location and removing rates that shouldn’t be applied.
  3. Find another erp solution to allow for shipping from multiple locations in a single transaction.
3

What you’re seeing is expected, annoyingly: the “Split shipping” toggle only controls the customer-facing checkout option, not Shopify’s backend logic. Shopify still creates separate fulfilment orders whenever items are stocked at different locations — the toggle doesn’t change that.

Realistically there are two fixes: make sure each order can be fulfilled from one location (items bought together are stocked together), or force the whole order onto a single location after it comes in, before it reaches your ERP. The second is where my app Advanced Fulfillment Rules helps, you can have a rule assigns the entire order to one location.