Prevent Split Shipping

Shopify Plus
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Topic summary

A merchant with warehouses in NY and NV is experiencing unwanted order splits despite disabling “Split Shipping” in Shopify. Their ERP system cannot process single transactions shipping from multiple locations.

Core Issue:
Shopify automatically splits orders when items are stocked at different fulfillment locations, regardless of the split shipping setting. This setting only affects customer-facing options, not backend fulfillment logic.

Suggested Solutions:

  • Ensure products are available at a single location before checkout
  • Review and update shipping profiles to restrict location-based rates
  • Consider upgrading/changing the ERP system to handle multi-location fulfillment

Shopify Support confirmed a third-party app would be needed to prevent this behavior, though no specific app was recommended. The discussion remains open without a definitive solution for the current setup.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

I have 2 warehouse Locations. NY and NV

My ERP system can’t handle a single transactions shipping from 2 warehouse.

I have “Split shipping” turned off. But some customers when the items are not available at a single location still are able to checkout with an order that’s split.

I contacted Shopify Support and they said to prevent it I would need a 3rd part App.

Any suggestions?

1 Like
2

Split Shipping being turned off doesn’t turn off the underlying logic for splitting orders based on fulfillment location. Shopify automatic splits orders when items are located at different fulfillment locations.

What can you do?

  1. Make sure your products can be fulfilled in a single location.
  2. Update Shipping profiles accordingly, also checking location and removing rates that shouldn’t be applied.
  3. Find another erp solution to allow for shipping from multiple locations in a single transaction.