My mobile version of my store is showing a way lower priced… I’m using the spotlight theme, I have the local currencies enabled for each market and have my prices fixed. However it’s not all browsers For mobile on Safari it looks ok, but on Chrome the prices are cheaper. I’ve tried clearing cache and cookies too.
Topic summary
A Shopify store owner reports a pricing discrepancy between mobile and desktop versions of their site. Using the Spotlight theme with local currencies enabled and fixed prices for each market, they’re seeing significantly lower prices displayed on the mobile version.
Troubleshooting attempted:
- Cleared cache and cookies
- Tested across browsers: Safari mobile displays correctly, but Chrome mobile shows cheaper prices
Status: One user asked if dynamic pricing apps (like Bold Custom Prices) are being used, which could explain the inconsistency. The issue remains unresolved with no clear cause identified yet.
Note: A third comment appears unrelated, discussing a separate store access issue after credit card update.
Hey, dan, My store was closed after I changed the credit card information because the credit card expired. I contacted Shopify support and they escalated my issue, but there has been no response. I tried to log in to the store owner’s account, but I still can’t enter the store page. Can you help me?