Hi there,
From past few days I am experiencing a problem in my shopify store that is I have setup my product prices $49.99 in the backend but it is showing $42.36 in the frontend layout. I don’t why it is happening. I don’t have any apps installed for the auto currency converter and also my store currency is USD so it doesn’t change the usd prices in usd. Let me know if anyone knows anything. for reference: you can see msh-0040 sku.
My store is: tistabene.co
Password is: tista
Hi,** @kapil_tistabene **.
Have you tried previewing your store on a fresh theme to see if the issue persists?
If you haven’t already, you can install a fresh copy of a Shopify theme by going to Online store > Themes > Explore free themes and select a theme to add to your library. From there, click on Actions > Preview, and you can preview the product to see if it will show the price that was set on the backend.
If the issues don’t persist on the fresh theme, chances are a third-party app may be interfering with your website’s performance. If you or a developer working on your store have made any code changes recently to your theme, the newly added code may also be the cause of this issue.
If you need further help to look into this however, you can contact our live support team so that we can take a closer look at your account from our end. We aren’t able to do this via the Community Forums at this stage, but you can reach out to our support team via our help centre here. Once you’ve logged in to your store on our help centre, type in your question or the topic you need help with. After that, you should see the Get Support heading at the very bottom of the page, and you can click Continue to start a support request. From there, our support team can assist with your query further.
Apart from this issue with your product pricing, how are you getting on with your store? I see that your store is password protected, are you getting ready to launch soon? I’ll leave our Shopify launch checklist here, in case you need it to help set your store up for a successful launch!
Hi Kimi,
I have checked and the same problem is happening in the new theme also. And I would like you to know that I haven’t made any changes in the theme code or also I haven’t installed any app in my store apart from Facebook & Google.
Ah I see, thanks for checking if the issue persists on a fresh theme.
In this case, you can contact our live support team as mentioned in my initial reply. We’ll be able to authenticate you against the correct store, and investigate this further from our end.
Thanks!