Hello Community! I have a problem with my website, i have bought the domain name yesterday via shopify, the website was working very well all night and today, till this evening, when people can’t get have access to my website, here is a screenshot of the problem, Thank your for your help !
It sounds like you’re experiencing a domain propagation issue, which can be pretty common when you’ve just purchased a domain. Here’s how to troubleshoot and fix it:
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It can take up to 48 hours for a new domain to propagate across the internet fully. Use tools like whatsmydns to check if your domain’s DNS records are properly resolving worldwide.
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Go to Settings → Domains in your Shopify admin and make sure your domain is connected and marked as your primary domain. If it says Not connected, follow Shopify’s instructions to reconnect it.
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Sometimes, your browser’s cache can cause loading issues. Ask your visitors (and try yourself) to clear the cache or use an incognito window to access the site.
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Shopify automatically provides SSL for custom domains, but if it’s still processing, visitors might see a site not secure or a connection error. Go to Settings → Domains and ensure SSL is active. If it’s stuck, try contacting Shopify Support to expedite it.
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Ask a few people to test the site on different devices and networks (Wi-Fi and cellular). This can help determine if the issue is localized to a region or network.
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If the issue persists after checking the above, Shopify Support can investigate on their end. Provide them with the error screenshot and as much detail as possible.
Let me know how it goes