Product images not showing

Shopify Discussion

Topic summary

A Shopify store owner reports that product images suddenly stopped displaying and are showing errors instead. An attached screenshot illustrates the issue on their site (shopagain.net).

Troubleshooting suggestions provided:

  • Verify image file formats are Shopify-compatible (JPEG, PNG, GIF)
  • Optimize image file sizes and check dimensions against theme requirements
  • Review upload process and confirm images were added correctly
  • Examine theme code (specifically product-loop.liquid) for correct image URL generation
  • Clear browser and Shopify cache
  • Add descriptive alt text for SEO benefits

Current status:

  • Multiple users report being unable to reproduce the issue when visiting the store
  • Requests made for the specific page URL where the problem occurs
  • The original poster has not yet responded with additional details or confirmation whether the issue persists

The discussion remains open, awaiting further information from the store owner to diagnose the problem.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

My website suddently showing error intead of product image can anyone help me and tell me why this is happening?
URL: shopagain.net

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1 Like
2

Share the code and website link

3

Hi @shopagain24

I opened your store but I saw no issue please share the specific page link that are having the issue

Best,

Daisy

4

**Hey @shopagain24 **, these things happen!

Here’s a breakdown of things to check:

1. Image Checkup:

  • File Formats: Make sure your images are in a format Shopify supports (like JPEG, PNG, or GIF).
  • Size Matters: Large images can slow down your store. Try optimizing them to be smaller without losing too much quality. There are online tools that can help with this.
  • Dimensions: Check your theme’s documentation for recommended image sizes. Images that are too big or too small might not display correctly.

2. Upload and Settings:

  • Did you upload them correctly? Sometimes a simple refresh can do the trick.
  • Alt Text: While not directly related to the display issue, make sure you’ve added descriptive alt text to your images. It’s great for SEO and accessibility!

3. Theme Investigation:

  • Peek at the Code (if you’re comfortable): Have a look at your theme’s code, specifically the product-loop.liquid file. This file controls how your products are displayed. Check if the image URLs are being generated correctly.

4. Clear Your Cache: Sometimes your browser or Shopify’s cache can cause images to display incorrectly. Try clearing your browser cache and see if that helps.

If you’re still stuck, here are a few extra tips:

  • Contact Shopify Support: They can help you troubleshoot the issue and provide specific guidance for your theme.
  • Explore Tools: While SEOPro doesn’t directly address image display issues, it can be a valuable tool for optimizing your product information overall, which can indirectly benefit your SEO. SEOPro helps you manage your product data feed, identify and fix SEO issues on your product pages, and generate SEO-friendly product descriptions.

I hope this helps!

Let me know if you’re still having trouble, and we can try to figure it out together.

Emily.

5

Hi @shopagain24

Just a quick check in, do you still need help? If yes, please share your store URL so I can take a closer look

Best,
Daisy