I’m importing 500+ reviews from the product reviews app on another Shopify site to the new Shopify site. Everything seems to upload fine but my site will only show me the star ratings and no reviews. I’ve deleted all reviews and re-imported but still no luck. Is there an easy fix? I really want to be able to use those reviews when I relaunch the site.
Thanks!
Hey, @cderb_27 .
Thank you for reaching out and I’d be happy to lend a hand with this!
I understand you’re importing reviews from another Shopify store to your new store, and everything uploaded fine. However, only the star ratings are appearing on your store. It is possible that the coding for the review form hasn’t been installed to your new theme. To help with installing the review form, we’ve got a step-by-step guide here: Using the Product Reviews app. It’s important to note that our guide provides the installation processes for Online store 2.0, Vintage sectioned themes, and Vintange non-sectioned themes, so you’ll need to check which version your theme is using.
If you run into any issues with installing the coding for Product Reviews and you’re using a Shopify-supported theme, then this is something that our Support team can help you with. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.
That being said, if you’re using a third-party or custom theme, then we’d recommend reaching out to the theme developer for support for your theme - as the developer is best suited to assist you with the third-party coding.
Which theme are you using at the moment?