I am facing a problem where when I go on preview mode, I see two sets of stars for reviews. There is one that I added from an app called Dadao Product Reviews which has all the reviews I want to display. The other one on the other hand I assume would be from the Shopify app itself. I can’t seem to be able to delete it and I can’t even find it when I’m on Edit mode because it only appears in preview mode. Help would be appreciated as it is one of the last things I have to do before publishing the website. Thanks
We may be able to help you remove the Product Reviews app code from your theme. In order for us to determine if this is possible, we’ll need to access your account and take a closer look at your theme. We’re unable to provide account-specific support via the Shopify Community at this time but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
If you have some feedback about the Product Reviews app, please don’t hesitate to share them here. We’re always working on improving our platform and apps so we would appreciate any comments or suggestions. I’m happy to pass them on to our development team. Lastly, I thought I’d also share our launch checklist since you’re about to launch your store. Feel free to check it out to ensure you don’t miss anything important before you start taking orders!