Products are showing as sold out! Despite availability in inventory

Ask Me Anything Q&A Horizons AMA Questions

Topic summary

A merchant reports that all products display as sold out despite having available inventory.

Root Cause:
This is a known bug affecting early versions of the Horizon theme.

Recommended Solutions:

  • Update the Horizon theme to its latest version
  • Alternatively, install a fresh version from the theme store
  • If the issue persists after updating, contact support for further assistance

Status: The bug has been resolved in newer theme versions. The merchant plans to check their theme version.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

All my products are showing as sold out! Despite availability in inventory!! what can I do?

2

Hi @Savaraco! Sorry you’re encountering this issue.

We’ve heard reports that some merchants encountered this issue on an early version of Horizon. It’s since been resolved. Check that your theme is on its latest version, or install a fresh version from the themes store. If its still occurring on the latest version, then I recommend reaching out to our support team so they can better assist and resolve this for you.

3

Thank you Nick I will check that soon