Hey! The products from my website are automatically saying without stock even tho there is stock in the back office. This is happening at random times, and random products. After some time they come back in stock. Does anyone know how to solve this bug?
My website: https://imagoportugal.com/
Thank you
Hi, @manuelsamachado !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I’m sorry to hear that some of your products are randomly appearing to be out of stock. I definitely understand how this could affect your business and will do my best to troubleshoot this with you. I’d also like to learn more about your situation. For instance, how are you correctly managing your inventory? Are you using Inventory Tracking directly from your Shopify Admin? Or are you using a third party inventory tracking and fulfillment app?
In the meantime, you will want to ensure that your inventory settings are correct. From your Shopify admin, head over to Products > Inventory. From there, review the details to ensure they align with your inventory management needs. You can also review our guide here to learn more about your inventory settings.
If the issue still persists, we’ll need to access your account in order to gather more information. Please ensure that you have a few examples of this issue occurring ready so that you share it with our team. We can continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.
Let me know how it goes!
Hey Mac! Thank you for the reply. Sorry for only getting back to you now. We use Shopify Inventory Tracking for the products, with no third-party app. Unfortunately, I do not see the Settings > Products > Inventory option in my settings. Can I give you access to the store? For you to look into this?
Regarding the examples, I do not have any in specific, all products randomly go out of stock and then back sometimes automatically or we do it manually.
Thank you,
Manuel
Hi again, @manuelsamachado !
Thank you for the update.
I understand that you are using Shopify Inventory Tracking for your products. It’s possible that this might not be enabled for all of them. To confirm this, please head over to the Products section of your Admin, select all products, and open up the bulk editor. From there, add the Inventory Tracking column to the editor and ensure that Inventory tracking is enabled for all of the products.
If the issue persists, kindly record the time and date of the incident and reach out through our Help Center. From there, our team will be able to investigate and review your store settings. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.
Thanks for your patience!
Hello Mac, thanks for the answer. I tried what you suggested but still having issues. Will contact the Help Center. Thanks!
Hi again, @manuelsamachado !
Thank you for following up.
I appreciate you for trying the initial troubleshooting steps. Our advisors should be able to assist with further troubleshooting as they’ll have access to your account and can investigate further.
Feel free to keep us updated here! All the best.