The products on our store go out of stock their self, although we had them in the inventory. They even get hidden from online store channel by their self ?
then we have to manually add them again and after some time we face the same issue with multiple products. Kindly help ?
Topic summary
Products are unexpectedly going out of stock and becoming hidden from the online store channel despite available inventory. This affects multiple products and requires manual re-adding each time.
Suggested troubleshooting steps:
- Check for automation apps running undocumented processes that might be modifying inventory
- Verify if staff members are importing products or inventory via CSV files
- Review the “Adjustment history” link on individual product variant pages in Shopify Admin
Key diagnostic tool:
The adjustment history shows the last 90 days of inventory changes and includes an “Adjusted by” column that identifies which app or staff member made each modification. Screenshots were provided showing where to locate this feature in the Shopify interface.
The issue appears systematic rather than isolated, suggesting an automated process or recurring action may be the root cause.
Check your store for any automation apps running undocumented processes your not aware of.
Or if staff are importing products , or inventory using CSV files.
In the Shopify Admin, you can try going to the Products page and select a Variant.
On the Variant page, there’s a link “Adjustment history” that will give you the inventory history in the last 90 days which may reveal some clues on what’s causing it:
There’s a column “Adjusted by” which will give the name of the app or staff that made the adjustments.
For example:
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