I’m having an issue with the qikify mega menu. It just won’t show up in my Presitge theme and I have the app embed on and I have selected the proper menu in the qikify. Any help would be greatly appreciated.
Topic summary
A user is experiencing issues with the Qikify Mega Menu app not displaying on their Prestige theme, despite:
- Having the app embed enabled
- Selecting the correct menu in Qikify settings
- Matching menu names between Shopify and Qikify (confirmed via screenshots)
The site continues showing the default menu instead of the Qikify mega menu.
Resolution path:
A support representative identified this as likely a third-party app configuration issue and directed the user to contact Qikify’s support team directly for troubleshooting, as something may have been missed during initial setup.
Status: Unresolved - awaiting user contact with Qikify support for further investigation.
Hi @wolfxx
Could you please share with me the screenshot of the menu which is not working?
Best,
Daisy
As you can see they are the exact ones but its not coming up it just has the regular menu not the qikify menu
Hi @wolfxx
Oh, so the issue seems to be coming from the third-party app’s menu. You might have missed something during the setup. You can contact their support through this link so they can check and resolve it for you.
Best,
Daisy