I have gotten an email from AgenceDnD, saying that my shopify store is compromised and I need to get things fixed. I need to know if this is true or not. Has anyone heard of this company.. because it seems suspicious.> > Thank you.
Topic summary
A user received a suspicious email from “AgenceDnD” (agencednd6@gmail.com) claiming their Shopify store was compromised and needed fixing.
Community Response:
- Confirmed as spam/scam
- Legitimate Shopify emails only come from ‘@shopify.com’ addresses
- Users should not click links or provide personal information
Recommended Actions:
- Disregard and delete the email
- Report to Shopify’s safety team at safety@shopify.com
- Forward the email with full headers obtained via email client settings
- Review Shopify’s help page on protecting accounts against phishing
Status: Resolved - identified as fraudulent communication with clear guidance provided for reporting and prevention.
What is the address of the email sender?
1 Like
Spam and scam, you don’t need to worry about it. Shopify will send emails via ‘@shopify.com’.
We have been alerted to fraudulent emails falsely claiming to raise security or technical concerns about your Shopify store. Like you mentioned, the safest course of action is to report this email to our safety team. In the meantime, please disregard these emails and ensure you do not click on any links or provide any personal information.
To help us investigate, please follow these steps:
-
Obtain the Email’s Headers:
- Refer to MX Toolbox’s guide for Getting Email Headers.
- Select your email service provider on the left-hand navigation.
- Follow the steps to download a copy of the .eml file or copy the email’s source code into a text file.
-
Forward the email and the header file to safety@shopify.com.
Thank you for helping keep our community safe. For any individual concerns or more details, please visit our help page on Protecting your account against phishing, vishing, and smishing.