reaching checkout but not buying

Shopify Discussion
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Topic summary

A store owner reports zero conversion despite customers reaching checkout and requests technical verification that purchases are functioning properly.

Technical Check:

  • Test orders completed successfully, confirming no technical issues with the checkout process

Suggested Solutions:

  • Add purchase incentives like discounts
  • Implement subscription packages
  • Create product bundles
  • Focus on strategies to convert hesitant customers who abandon at checkout

The issue appears to be related to customer hesitation rather than technical problems with the store.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Ive had a lot of people reaching checkout but the conversion rate is zero, could Shopify support please check that there is nothing wrong with my store, and that it is possible to purchase? Thank you in advance.

my store: https://bestgadets4u.myshopify.com

2

Hello there @ViktorNation I followed the process to place a test order in your store and it seemed okay on my side. I believe the issue in this scenario has to do with maybe working on a bit more to give people that extra push to make a purchase in your store. My advice would be to add extra boosts such as discounts, subscription packages, and bundles which could help turn some of the unsure checkouts into clean conversions.