I processed a gift card for a customer and then accidentally deactivated through processing a refund in error. The customer has since left the shop and isn’t able to be contacted. Therefore, when the recipient of the gift card goes to use it, they won’t be able to!
Is there a way to reactivate a Gift card without issuing a new one?
Hey, @MoveWright .
Thanks for reaching out and posting this question.
I’m afraid there isn’t a way to reactivate a disabled gift card so you will need to issue a new gift card. However, since the customer doesn’t have to pay again as the original order isn’t refunded, then you can issue a free gift card and leave a note on file for the disabled card. When the recipient comes in and the old gift card isn’t working, then your staff will be able to look up the gift card and see the note about the new gift card. I understand this solution is far from perfect. However, I hope it can help you resolve this issue.
That being said, since disabling a gift card is an irreversible action, then I can see how this can be a problem if it were a simple mistake and I’d be happy to share this experience as a feedback with our development team. If Shopify moves forward with any changes to the gift cards, then we’ll be sure to announce them on the Shopify Changelog.
I noticed that you’re a new member of our Shopify Community! I’d love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?
Hi. I have the same issue where an online gift voucher has been deactivated in error. It would be great if there was the functionality to reverse this.
Hi, @Armadi .
Thank you for joining the thread.
I understand that you have the same issue where gift cards have been deactivated by mistake, and you’d like for a function to reverse this action. While we’re unable to provide a timeline for platform changes, I’d be happy to share your feedback as a feature request with our development team. Please keep an eye on the Shopify Changelog for when Shopify moves forward with any changes or releases new features.
That being said, I noticed that you’re a new member of our Shopify Community as well. What types of products are you selling? Do you have a marketing plan prepared for your store?