How do can I get a refund when my account was deactivated
Topic summary
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Issue: A user with a deactivated Shopify account asks how to obtain a refund.
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Guidance provided: Refunds can only be assessed by Shopify Support after reviewing the account’s billing history; approval is not guaranteed.
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How to proceed: Visit the Shopify Help Center, describe the issue in the AI chat, and continue until “I still need help” or “chat with a support advisor” appears, then connect with a support advisor to request the refund.
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Outcome so far: The user acknowledged the instructions and intends to contact support.
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Status: Unresolved/ongoing. Refund eligibility will be determined by Shopify Support after review. No images or attachments are involved.
Hi @jnaaynicole !
In order to request for a refund, you will need to directly reach out to Shopify support team so they can further check your billing history to grant your refund request if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the “I still need help” or “chat with a support advisor” option appear.
Ok thanks I’m sure it’ll be possible thanks for your help tho.
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