Refund

Payments + Shipping & Fulfilment

Topic summary

  • Merchant missed deactivating their Shopify store by one day before the next billing cycle (start of the next subscription period) due to lack of stable internet and computer access, resulting in a charged and processed fee of 160 PLN.

  • They ask if a refund is possible, noting the store saw no activity and they intend to return to Shopify when they have more time.

  • Response indicates a refund can be requested, but it is not guaranteed. Shopify’s policy typically does not refund subscription fees, though cases are reviewed individually.

  • No decision or refund has been granted in the thread. The practical next step is to submit a refund request for review.

  • Status: Unresolved; outcome depends on Shopify’s case-by-case assessment of the refund request.

Summarized with AI on December 26. AI used: gpt-5.
1

Good morning,

I intended to deactivate my store before the start of the next billing cycle, but due to a lack of access to a stable network connection and a computer, I was unable to do so. Today, now that I have free access to my admin panel, I noticed a charged and processed fee. I missed the deadline by one day… :disappointed_face:

Is it possible to get a refund for the amount charged by you? I plan to return to the Shopify platform when I have more time to build the store. As you can see, I didn’t manage to do anything, and losing 160 PLN is quite painful for me.

2

It is possible to request a refund from Shopify in your situation, although it is not guaranteed. Shopify’s refund policy typically states that they do not provide refunds for subscription fees, but they do review cases on an individual basis. Hope your problem will be resolved soon.