When we deactivate the Shopify store, do we get the paying monthly subscription fee refund?
Topic summary
Refund after store deactivation: no refund is issued for the monthly Shopify subscription fee when a store is deactivated.
Payment failure on invoice: user’s Visa debit card has the exact bill amount but returns “failed to pay invoice.”
- Possible causes: card not enabled for online transactions, insufficient available funds, or billing details mismatch.
- Recommended actions: enable online transactions, verify funds and ensure billing info matches the card, then contact the card issuer or Shopify Support if the problem persists.
Outcome:
- Refund question resolved with a definitive answer (no subscription refund upon deactivation).
- Payment issue remains open pending the suggested troubleshooting and potential support follow-up.
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@Hamzaishtiaq When you deactivate your Shopify store, you won’t receive a refund for the monthly subscription fee.
I have a visa debit card and it has the same amount as the bill but it’s error failed to pay invoice everytime I try to pay. What is the solution?
@Hamzaishtiaq The error failed to pay invoice may occur due to various reasons. Ensure your debit card is enabled for online transactions, has sufficient funds, and the billing information matches. If the issue persists, contact your card issuer or Shopify support for assistance
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