refund

Shopify Discussion

Topic summary

A user is seeking a $25 refund for a Shopify Basic plan subscription that unexpectedly charged their account this morning, depleting their funds completely.

Background:

  • The plan was initially set up to demonstrate Shopify’s functionality to the user’s mother for her new business
  • The user no longer needs or uses the service

Current situation:

  • The user attempted to cancel the subscription but couldn’t find a clear way to do so
  • The unexpected charge has caused financial strain, compounded by their car breaking down this morning and being late to an interview

Status: The issue remains unresolved with no responses yet. The user is requesting assistance from Shopify support to process the refund and clarify the cancellation process.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I need a refund on my shopify “basick plan”, this morning they took 25$ from my account wipeing it clean, i originally started this plan to show my mom how it works bcs she started her own business but now i paid 25$ for something i dont use, Ive tried canceling the subscription but there is no clear way to do so. To make matters worse my car also broke down this morning & i was late to an interview :confused:

Please Shopify help me!