Sir, I am a teenager from India. I havent been active on shopify in maybe 3-4 months and I didnt realise that my subsription was still on. Yesterday I got charged 4704₹(rupees) for my shopify that I dont even use. I deleted shopify from my phone and thought my plan cancel.I know Shopify dont do refunds but is it possible to make an exception? If this refund had been process quickly,it would have been very helpful,Thank you
Topic summary
A teenage user from India was unexpectedly charged ₹4,704 for a Shopify subscription they haven’t used in 3-4 months. They deleted the app assuming this would cancel their plan, unaware that subscriptions require manual cancellation through the admin settings.
Key Points:
- Shopify’s official policy does not allow refunds
- Deleting the app does not cancel billing—users must deactivate the store through Settings → Plan
- The user is seeking a one-time exception due to inactivity and misunderstanding
Recommended Actions:
- Contact Shopify Support directly through the Help Center
- Explain the situation calmly, emphasizing the genuine mistake and lack of store activity
- Request immediate help logging in to properly deactivate the store and prevent future charges
Status: Unresolved—outcome depends on Shopify Support’s discretion to grant an exception.
Hi @user1319
While Shopify’s official policy is no refunds, your best option is to contact their support and politely ask for a one-time exception due to the genuine mistake and lack of store activity.
To reach them, go to the help center’s contact page and tell the chatbot “requesting a refund for an unused store” to get past it and connect with a human. When you speak with them, calmly explain the situation.
Most importantly, ask for help logging in so you can immediately go to Settings → Plan to properly deactivate your store and prevent all future charges.
Hope this helps!
@user1319 Hi there,
Sorry to hear about your situation. Shopify subscriptions don’t automatically cancel if the app is deleted — you need to close the store from your admin for billing to stop. Refunds aren’t guaranteed, but the best step is to reach out directly to Shopify Support through the Help Center. Explain your case, mention that you weren’t active and thought deleting the app stopped billing, and request if an exception can be made.
Only Shopify Support can review billing on your account and confirm if a refund is possible.