Refunding for subscription

Shopify Discussion

Topic summary

A teenage user from India was unexpectedly charged ₹4,704 for a Shopify subscription they haven’t used in 3-4 months. They deleted the app assuming this would cancel their plan, unaware that subscriptions require manual cancellation through the admin settings.

Key Points:

  • Shopify’s official policy does not allow refunds
  • Deleting the app does not cancel billing—users must deactivate the store through Settings → Plan
  • The user is seeking a one-time exception due to inactivity and misunderstanding

Recommended Actions:

  • Contact Shopify Support directly through the Help Center
  • Explain the situation calmly, emphasizing the genuine mistake and lack of store activity
  • Request immediate help logging in to properly deactivate the store and prevent future charges

Status: Unresolved—outcome depends on Shopify Support’s discretion to grant an exception.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
2

Hi @user1319

While Shopify’s official policy is no refunds, your best option is to contact their support and politely ask for a one-time exception due to the genuine mistake and lack of store activity.

To reach them, go to the help center’s contact page and tell the chatbot “requesting a refund for an unused store” to get past it and connect with a human. When you speak with them, calmly explain the situation.

Most importantly, ask for help logging in so you can immediately go to Settings → Plan to properly deactivate your store and prevent all future charges.

Hope this helps!