Dear Shopify Support Team,
I hope this message finds you well. I am writing to discuss an issue regarding my recent subscription charges and kindly request your assistance in resolving the matter.
Approximately three months ago, I opened a Shopify account and subscribed to the 3-month, $1 plan, with the intention of exploring the platform and its features before committing to a higher-priced plan. However, I have encountered an unexpected problem regarding the subscription fees.
During the first month, as expected, I was charged only $1. However, in the subsequent month, I noticed that I was billed $39, and the same charge has been applied to my account this month as well. Because I have not actively used the Shopify site, nor have I completed my registration process. Therefore, it is perplexing to me why I have been charged the higher fee for two consecutive months.
As a user who has yet to benefit from the services provided by Shopify, I kindly request your understanding and assistance in resolving this issue. I believe it would be fair to receive a refund for the additional charges that were not clearly explained or expected when I initially signed up for the 3-month trial period.
I genuinely had the intention of utilizing Shopify’s services once I had a well-established and marketable product to showcase. However, due to unforeseen circumstances and delays, I have not been able to reach that stage. I apologize for any misunderstanding or confusion caused by my delayed utilization of the platform.
I kindly ask that you review my account and consider providing a refund for the $78 in charges that were beyond my expectation and usage. It would greatly help me as I continue to prepare my business for launch, and I believe it would foster a positive relationship between myself and Shopify moving forward.
Thank you for your attention to this matter. I look forward to hearing from you soon and resolving this issue amicably.