Request on Billing

Shopify Discussion

Topic summary

Billing confusion on a new store: The merchant started on 10/17/24 under a $1 first-month promo and expected the $39/month plan to begin 11/16/24. On 10/25/24, Shopify attempted to charge an annual fee of $276, which failed. The merchant is unsure why this charge occurred and was prompted to agree to charges when attempting to deactivate the account.

Community guidance: Check Settings > Billing (Finance section) to see the specific charge source (e.g., plan or any installed app with fees). Verify the billing details and then contact Shopify Support to clarify and resolve the charge.

Status: Unresolved. Key next steps are to review the billing breakdown in the admin and reach out to Shopify Support. No final explanation for the $276 attempt has been confirmed in the thread.

Summarized with AI on December 16. AI used: gpt-5.
1

Hello there,

I started working on my store on 10/17/24 and according to the ongoing promotion of $1/month for the first month, my next billing of $39/month was not supposed to kick in until November 16, 2024. However, on 10/25/2024, an attempt to charge my credit card for an annual fee of $276 failed. My question is the following: Why I am being charged the $276? Please kindly explain this to me as I am very new to the Shopify. As a result of seeing this charge, which I did not agree with, I attempted to deactivate my account, but I was prompted to check off that I agree with the charges. PLEASE CONTACT ME AS SOON AS POSSIBLE. I AM STILL BUILDING MY STORE, AND THE NAME IS `NOELLE JEWELRY.

Thanks,

Christelle

1 Like
2

Do you have any app that you installed while building the store?
You can go and check under settings or billing on what exactly Shopify is charging you with. Also I would reach out to Shopify Support once you see what the reason the charge was for was you verify after you to to finance section in Shopify.