Returns webhook API

Shopify Discussion
1

I have created a webhook for “returns/update”. I’ve checked the webhooks.json and can see that it has been correctly registered.

{
    "webhooks": [
        {
            "id": 1531278754071,
            "address": "https://address/webhook/returns/update",
            "topic": "returns/update",
            "created_at": "2024-06-30T08:21:33+01:00",
            "updated_at": "2024-06-30T08:21:33+01:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2024-07",
            "private_metafield_namespaces": []
        },
        {
            "id": 1531278786839,
            "address": "https://address/webhook/orders/updated",
            "topic": "orders/updated",
            "created_at": "2024-06-30T08:21:34+01:00",
            "updated_at": "2024-06-30T08:21:34+01:00",
            "format": "json",
            "fields": [],
            "metafield_namespaces": [],
            "api_version": "2024-07",
            "private_metafield_namespaces": []
        }
    ]
}
  • I’ve checked the address and it’s valid (I’ve changed the domain in the example above). I have another webhook registered and it works just fine.
  • I’ve checked the Event version in the configuration and that is “2024-04”.
  • Looking at insights / Webhooks does not show “returns/update” in the “Webhooks topics” logs. I would expect if the address was wrong to see failed requests.

As far as I can tell everything is configured correctly for “returns/update”.

When I create a return in the store the “returns/update” event doesn’t trigger. The “orders/updated” webhook does but not the “returns/update”. I can see the line item in the store with a status to “Return in progress (1)”.

Has anyone managed to get this working?

2

I have the same issue - any updates?