Royal Mail Labels NOT displaying order number

Topic summary

A merchant reports that Royal Mail shipping labels generated through Shopify Shipping are not displaying order numbers, despite Shopify documentation indicating they should appear automatically.

Key Details:

  • The issue affects all Royal Mail shipments, not isolated cases
  • Order numbers display correctly on Yodel labels, suggesting carrier-specific behavior
  • Screenshots provided show the label format with missing order number field

Support Response:

  • Shopify chat support suggested voiding and rebooking labels
  • This solution doesn’t address the systematic nature of the problem

Current Status:

  • Issue remains unresolved
  • Merchant seeking community input on why order numbers aren’t appearing on Royal Mail labels specifically
Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.

We’ve recently started using the Shopify Shipping Royal Mail labels, and have noticed the order number doesn’t print on the label - I’ve attached a label, the only thing removed is the customer’s name and address details for GDPR.

Shopify help advises that the order number should be appearing automatically. Shopify chat suggested voiding the label and rebooking (despite me explaining it is the same for EVERY shipment we have booked) - don’t get me started on how bad the support chat function has become!

So, I am turning to here hoping someone might be able to advise why the order number isn’t showing. It shows for the Yodel labels, so seems very strange not to also show for the Royal Mail labels.

Thanks to anyone who can help :folded_hands: