Sales badge and compare price does't show up in frontend (but are there in the backend)

Technical Q&A

Topic summary

A user encountered an issue where sales badges and compare-at prices were configured in the Shopify backend but not displaying on the storefront.

Resolution Found:

  • The problem was caused by a Shopify preference setting that needed to be adjusted
  • Specifically: Navigate to Settings → Markets → Preferences → Pricing → uncheck “compare-at-price hiding”
  • This setting was preventing compare prices from appearing on the frontend

Theme Context:

  • The user was working with the Kingdom theme
  • The solution appears to be a platform-level setting rather than theme-specific

Another community member requested the solution be formally marked to help others experiencing the same issue.

Summarized with AI on November 5. AI used: claude-sonnet-4-5-20250929.
1

found a solution! it was a checkbox in the preferences of shopify that was to be disabled to show compare prices!

settings - markets - preferences - pricing - uncheck “compare-at price hiding”

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2

Please add your answer and mark it as a solution, provide what theme you are using so it could help if someone get the same issue. Thanks.

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3

Found a solution! it was a checkbox in the preferences of shopify that was to be disabled to show compare prices in the EU!

settings - markets - preferences - pricing - uncheck “compare-at price hiding”

I’m using the Kingdome theme.

1 Like