Why isn't the compare at price visible on my website?

Technical Q&A

Topic summary

A Shopify store owner using the Ride theme discovered that compare-at prices (sale prices) were visible in the theme customization editor but not displaying on the live website.

Root Cause Identified:
Shopify has a default setting that hides compare-at prices for European Economic Area (EEA) customers. This feature can be found in:

  • Online Store → Settings → Markets → Preferences

Solution:
Disabling the “Hide compare-at prices for European Economic Area (EEA) customers” setting resolves the issue and makes sale prices visible again.

Additional Troubleshooting Tips:

  • For products with multiple variants, ensure all compare-at prices are consistent. Even one variant with a different value can prevent the compare price from displaying properly.
  • A video tutorial is available demonstrating the fix process.

The issue was successfully resolved after adjusting the EEA pricing visibility setting.

Summarized with AI on November 4. AI used: claude-sonnet-4-5-20250929.
1

Hi, so i have set some compare at prices on my website, but they are not visible!

i can see them on customization page but they are missing on actual website.

I use the ride theme.

Thanks in advance

here are the screenshots and my website itself:

www.lamppets.com

actual_website.png
actual_website.png831×607 263 KB

customization.png
customization.png594×424 154 KB

price_edit.png
price_edit.png620×192 2.4 KB

2

Hello there,
Working fine!
Screenshot :- https://prnt.sc/F28ETNd_iAV1

1 Like
3

Thanks!

i guess there’s some error on my side

1 Like
4

Hello @Snikersi

This new feature from Shopify.

You can follow these steps:

1.Go to Online Store->Settings

GemPages_0-1669794692470.png
GemPages_0-1669794692470.png400×195 26.6 KB

  1. Chosse Maked ->Preferences

GemPages_1-1669794692490.png
GemPages_1-1669794692490.png399×198 33.9 KB

  1. You will then see a setting ‘Hide compare-at prices for European Economic Area (EEA) customers’ by default this is on, if you disable this your sale prices will work again.

GemPages_2-1669794692598.png
GemPages_2-1669794692598.png400×202 27.2 KB

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

3 Likes
5

Hi, I do not see “preferences” when I view market in settings. Is there an update to allow “compare at prices”?

6

Hello, I made on tutorial on how to fix this. Watch it here : How To Solve ‘Compare-at Price Not Showing’ Problem On Shopify
https://youtu.be/Z66eX-cfCFw

7

I found out the hard way that if you have a lot of variants for your product and only 1 of the compare prices isn’t the same value as all the others it will mess up your compare price, so it might only show in bundles.

when I checked i saw that one of my compare prices was different so I made it the same as the others and my problem was fixed.

hope this was useful

1 Like
8

After trying every other solution I found online, this worked! Thank you!!!