The sales is not recorded properly, for ex: yesterday made 8 orders but shows only ₹98 of sales.
it is shows that gross was ₹5384 and reduced returns of ₹5286 but there were no returns! Kindly help!
Hi there, @tanish_kumar .
Welcome to the Shopify Community, and thanks for sharing your question.
It is an expected behavior for the refunded/cancelled orders to be included in the Total Sales Report in the Analytics section. However, you mentioned there have been no returns during this period. You can view the details of today’s orders by clicking Orders and filtering the orders by date to see only today’s orders to view for any discrepancies.
To confirm, are you viewing this from your Shopify admin ‘Total sales’ section? Or from your Analytics section?
I am viewing from the total sales section but in the analytics section also
it’s showing the same! And even if I am filtering it to today I am not able
to get the correct one! For ex: today got a sale for ₹797 but shows only
₹150! Kindly help me resolve this!
Thank you for advising.
I would like our authenticated Support team to take a more detailed look into your Analytics and Orders section to determine if there is a discrepancy. To create a support request, please reach out via the Shopify Help Center to get started.