Scammed by Rnd Logi

Payments + Shipping & Fulfilment

Topic summary

A customer reports being scammed by a seller (Rnd Logi) after waiting the required 30-day period. The store’s link is now broken and inaccessible.

Key Issues:

  • Customer was initially told to wait 30 days before seeking help
  • After 30 days, attempts to contact the seller via Shopify failed
  • The store appears to have disappeared entirely

Shopify’s Response:

  • Clarifies they are a software provider, not a retailer or order manager
  • Cannot confirm if the store uses Shopify or provide order information
  • Recommends contacting the store directly using their contact guide

Suggested Actions:

  • Contact the bank or credit card company used for payment to dispute the charge
  • Report the store to Shopify for review (though results won’t be disclosed)
  • Reporting helps Shopify investigate potential policy violations

The issue remains unresolved with no clear path to recovery beyond financial dispute channels.

Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
1

I also have been scammed. I tried to get help 2 weeks after my order and they said I needed to wait 30 days. So when I tried to contact the seller via shopify (after 30 days), broken link and now store is gone.
I want my product or my money! Please assist

karin

2

Hi, @Kjktoo22 . Shopify is a software company some businesses use for their own online stores. We aren’t able to confirm if a store uses Shopify and we don’t manage businesses that may be associated with us, so we won’t have more information to share about your order or this store. For help with an order it’s typically best to speak directly to the store you purchased from. This guide lists some ways you can get in contact with a store about an order. If you’re not able to get a hold of them and you haven’t receive your order within 30 days, this is when we recommend you report it to us here. We don’t disclose the results of any reviews we do, but this will give us the information necessary to look into whether this store is using Shopify, and if so, whether they are violating Shopify’s policies. If it has been 30 days I’d also recommend you reach out to the bank or credit card company you used for the payment so they can help further.