Seeking Feedback: Building a WhatsApp CRM for Shopify

Shopify Apps
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Topic summary

A developer is building a WhatsApp CRM (Customer Relationship Management) plugin for Shopify stores and is seeking merchant feedback on how WhatsApp is used for marketing, sales, and customer support, along with key pain points.

Early feedback:

  • A merchant uses WhatsApp to connect with customers and frequently has to check order details, suggesting a need for faster, integrated access to Shopify order information during conversations.

What’s specified vs. open:

  • No specific features, technical details, or timelines were shared.
  • No disagreements or alternatives discussed; only one concrete pain point reported so far.

Status and next steps:

  • Discussion remains open and in a feedback-gathering phase.
  • Unanswered topics include desired workflows (e.g., in-chat order lookup), syncing with Shopify, and potential automation/support features.
  • No decisions or commitments yet; more merchant input is requested.
Summarized with AI on December 19. AI used: gpt-5.
1

Hi,

I’m currently developing a WhatsApp CRM plugin specifically for Shopify stores, would love to know if there’s any of you that uses WhatsApp for Customer Communications (Marketing, Sales, Customer Support).

As a Shopify seller myself, I’m building this based on the problems I faced. Would love to hear what kind of use you are deriving from WhatsApp and what challenges have you been facing.

Thanks in Advance :slightly_smiling_face:

1 Like
2

I am using Whatspp to connect to my customer, I need to check order details again and again.