So for our particular business we have, we ship lots of oversized truck parts including things like entire seats. These are shipped via freight and cost anywhere from $200-$500 depending on the item. We also have 2 different shipping options, one for commercial freight and one for residential freight. Residential costs more due to liftgate services and zoning restrictions. Everything works as intended with 1 item in the cart. Setting up our new site I realized that if I add an item to the cart that is $200 for commercial and $450 for residential, when I add a second item to the cart and checkout (example $300/$550), Shopify combines both shipments into our commercial shipping option and removes the residential shipping option entirely and sets the price to $500 (both commercial rates added together)
My question being, is there a way to force each item a customer purchases to be a separate order with a separate order number? I’ve seen other posts asking the opposite about combining shipping costs but I can’t seem to find a way to separate the items so that shipping costs are calculated for each item rather than an entire order. It is quite infrequent we ever have anyone buy 2 large items that need to be shipped via freight, but I would like to make sure the site is set up so this won’t cause future issues.
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The hard way would be to create shipping profiles for each and every item you want shipped separately. Which if you have different rates or settings in your shipping profile you will have to manually do them as their isn’t a duplicate button. When the order comes in, you would still need to split them up.
The easy way would be to use a an app, if you are okay with the price required for it.
For example:
SplitOrder app has a feature where it splits the order for you: https://apps.shopify.com/splitorder
There are shipping apps that will auto charge depending on requirements:
https://apps.shopify.com/shipping-rates
https://apps.shopify.com/intuitive-shipping
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So we actually do have separate shipping profiles based on the size of the item. One starting at $200 the other starting at $300 and we add $250 for the residential on both those shipping profiles.
Ideally we would like to keep the shipping in-house because we use Freight Center to get better rates and we also don’t exclusively sell on our website. But it does seem like SplitOrder is the app we are looking for.
Thank you.
SOLUTION TO 1 ISSUE:
So the solution to the issue with shipping profiles not showing both commercial and residential options is because the Shipping RATE name has to be the same. For example; the reason we had why it was not working was because one commercial rate name was titled “3-5 Business Days (commercial address)” and the other item was titled "3-5 Business Days FREIGHT (commercial address).
If the names are exactly the same they will combine regardless of price differences.
If you have products in different shipping profiles, the shipping rates for both products will be summed together exactly as specified.