Set a different reply-to address for notifications

Store Design

Topic summary

Ability to set different Reply-To addresses per customer notification (e.g., shipping confirmations sent from [email removed] but replies routed to [email removed]

  • The notification editor does not show a Reply-To field. The original poster asks if this might be restricted to certain Shopify plans.
  • Another participant confirms they can’t find a current solution. They note Shopify previously allowed editing email headers, but the current notification editor seems limited to code in the email body (JS/HTML), without header controls.
  • An attached screenshot highlights the absence of a Reply-To option in the UI.

Status: No confirmed method or workaround provided in the thread. The question remains open, with uncertainty about plan-based availability or whether Shopify has removed header-level customization from notifications.

Summarized with AI on December 13. AI used: gpt-5.
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Hello,

Is there any known way to specify a different reply-to address for the different customer notifications?

For example a shipping confirmation that is sent from the main email info@company.ca and if the customer replies to this email the reply-to is shipping@company.ca.

Thanks!

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I don’t see a Reply to field when editing notifications - is this something available only on specific Shopify plans?

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I have this same question and can’t find a current solution anywhere. Shopify used to let you edit the email header, but now its just the js in the body