Shipping and delivery options are not available for this customer’s address

Ask & Offer
1

First, I need to say that I saw many people complaining about this error: Shipping and delivery options are not available for this customer’s address.
Or similar.
I’ve seen many solutions to this problem online and here at the forum.
Meanint that if some dev can read this:
PLEASE FIX YOUR LOG ERROR. Anything can cause this problem, and the log error is the same of dozens of different reasons.

With that out of the way:
I need help on how to fix Shipping and delivery options are not available for this customer’s address!

I just started with Spotify and I can’t figure out how to just create an Order and add a Delivery Fee!
I have Locations set up. I have the Delivery Settings ready to go. And I also have the Local Delivery options ready and setup.

The costumer in question is located in an address that I can delivery to and is considered in all my delivery settings.
So, I don’t know anymore what I can do.
I’ve been on this for hours now.

Here goes more:

  • the item in the order is marked as physical and it has a weight
  • the item is active
  • I have ‘sell out of stock’ items enabled
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2

Update: I can see the LOCAL DELIVERY option at checkout page, when testing the site on preview mode.
But I still need to be able to add local delivery when creating the order.

1 Like
4

Thank you for your quick reply.
This is the error when trying to Add delivery when using Orders > Create Order

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image874×858 66.5 KB

(Ive hidden the actual customer info)

5

It also does not work on the checkout.
Im using delivery zones with distance radius:

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image723×820 53.6 KB

6

I see… that was an AI LLM reply…
Not great.

2 Likes
8

For any HUMAN reading this that needs help.
I was able to solve doing this:

  1. Deleted all delivery zones (the radius option) and rentered again. Saved. This fixed the checkout issue.
  2. I imported my customers from Square Up and some didnt have the Province set in their address. After adding the Province I was able to create the draft order.