My issue is with understanding the shipping process. I was my first customer in my drop shipping business. I ordered the product and received payment but never received the product. Is there another step I need to take before I am able to have an item shipped?
Hi @feliciaarnold78 ,
When you receive a new order in your store, you then place the order with your supplier to initiate the shipping process. Confirm that the supplier has received the order and follow up on the shipment status. If any issues arise, contact the supplier directly for more information. Should the supplier be unresponsive or unable to resolve the issue, consider finding a new supplier to ensure reliable service for your customers.