Shop freezes when clicking on image, PayPal Error Message, No Cookie Banner anymore. Please Help!

Technical Q&A

Topic summary

Multiple storefront issues appeared without theme or settings changes: PayPal Express button fails on product pages with an error (standard checkout still works), clicking images freezes the site, and the Complianz GDPR cookie banner no longer shows.

Participants suggest it’s unlikely a Shopify server overload (Black Friday traffic was fine). A JavaScript error is observed: “Uncaught (in promise) TypeError: Cannot redefine property: src” in 4356982.js, which may be blocking image interactions.

Proposed troubleshooting:

  • Temporarily disable the Complianz GDPR Cookie Consent app to see if issues resolve.
  • Check theme.liquid (the main theme template) for duplicate inclusion of the related script that could trigger the “redefine property” error.
  • Contact the Complianz and PayPal app developers for fixes or known issues.

No confirmed fix or resolution yet; the thread remains open with suggested next steps to isolate the conflicting script and app.

Summarized with AI on December 18. AI used: gpt-5.
1

Hello there,

just recently my shop has a number of issues. I have not changed any theme code or even any settings:

  • PayPal Express Checkout Button is not showing/loading on product page and instead presenting an Error Message that PayPal is not working. But PayPal works fine via standart checkout

  • Images freezing the entire shop when clicked on

  • Cookie banner (Complianz GDPR) not working/showing up at all

Something is seriusly wrong. Since several Apps/Plugins (PayPal) are not working properly. Is this just a Shopfiy Server Issue because of Christmals shopping overload?

Here is the URL to my shop: https://www.davincipeak.com/

I am thankful for every idea and help.

Merry Christmas to you all

2

You can try to turn off the Complianz GDPR Cookie Consent app and check again

1 Like
3

Hi @Torrance

I do not think it is Shopify issue, overload was at Black Friday and t was just fine.

For cookie there is an error “4356982.js:14 Uncaught (in promise) TypeError: Cannot redefine property: src” and could be that is blocking clicking on images. Check if you maybe have 2 times in theme.liquid, maybe, a call to that script. But like @Dan-From-Ryviu try to turn off or remove and try then. Also, contact developers for both cookie and Paypal app, maybe some things happen from time to time and they know a fix.

4

Problem solved. It was really just the Cookie App. Feel stupid i havent tried this right away.
Thank you so much!

1 Like