Shopify Academy Badge Not Reflecting in Partner Organization Account

Shopify Discussion

Topic summary

A Shopify Partner organization is trying to qualify for the Select tier but a staff member’s earned Academy Verified Skill badge isn’t appearing in their Partner account.

Common Causes:

  • Email mismatch between Shopify Academy and Partner accounts
  • Badge not properly synced to the organization
  • Staff member’s Partner account not correctly associated with the organization

Recommended Solutions:

  1. Verify the staff member uses the same email for both Academy and Partner accounts
  2. Confirm the staff member is listed under “Team” in the Partner Dashboard
  3. Check the Partner Dashboard for a “Verified Skills” section where badges should display
  4. Try logging out/in or refreshing to trigger sync

If Issues Persist:
Contact Shopify Partner Support with organization details, staff member information, and screenshots of the earned badge from the Academy profile. They can manually link badges if needed. Alternatively, contact Shopify Academy Support to verify proper badge issuance.

The discussion remains open with no confirmation of resolution.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

We’re working on meeting the requirements for the Shopify Select tier in the new Partner Program. One of our staff members has earned a Shopify Academy Verified Skill badge, but it’s not showing up in our Shopify Partner organization account.

Does anyone know how to make sure the badge is properly linked to our organization? Any guidance would be greatly appreciated!

Thanks in advance!

2

It sounds like a syncing issue between your staff member’s Shopify Academy profile and your Partner organization account. First, ensure that the staff member has used the same email address for both their Shopify Academy account and their Shopify Partner account. If the emails don’t match, the badge won’t be linked automatically.

If the emails are correct but the badge still isn’t showing, try having the staff member log into Shopify Academy, go to their profile, and check if there’s an option to manually link their achievements to your organization. If the issue persists, reach out to Shopify Partner Support and provide the badge details along with your organization ID, they should be able to help sync it for you. Hope this helps!

3

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

This is a common point of confusion and frustration for Shopify Partners aiming for the Select tier. The process of linking individual Shopify Academy Verified Skill badges to your Partner organization isn’t always straightforward. Here’s a comprehensive breakdown of how to ensure your team’s achievements are properly reflected:

Understanding the Requirements:

  • The Shopify Select tier requires a certain number of team members to hold specific Shopify Academy Verified Skill badges.
  • These badges demonstrate your team’s expertise in various Shopify-related areas.
  • The key is that the badge must be associated with the partner organizations account.

Steps to Ensure Badge Linking:

  1. Staff Member’s Shopify Partner Account:
    • Ensure the staff member has a valid Shopify Partner account that is associated with your Partner organization.
    • They must be logged into their Partner account when they take the Shopify Academy courses and earn the badges.
  2. Organization Association:
    • Verify that the staff member’s Partner account is correctly associated with your organization.
    • In the Partner Dashboard, under “Team,” you should see the staff member listed as part of your organization.
  3. Shopify Academy Account:
    • Confirm that the staff member is using the same email address for their Shopify Academy account as they are for their Shopify Partner account.
    • If there’s a mismatch, the badges won’t link correctly.
  4. Partner Dashboard Verification:
    • In the Partner Dashboard, under the “Organization” tab, there should be a section related to “Verified Skills” or similar.
    • This is where the badges should appear once they are correctly linked.
    • If the section is there, and the badge is not, try refreshing the page, or logging out and back in.
  5. Contact Shopify Partner Support:
    • If you’ve followed all the steps above and the badge still isn’t showing up, contact Shopify Partner Support immediately.
    • Provide them with the following information:
      • Your Partner organization name and ID.
      • The staff member’s name and email address.
      • The specific Shopify Academy Verified Skill badge that’s missing.
      • Take screenshots of the staff members academy page, showing the badge, and provide that to shopify support.
    • Ask them to investigate the issue and manually link the badge to your organization if necessary.
  6. Shopify Academy Support:
    • It is also possible to contact shopify academy support, to verify that the badge was properly issued, and that there are no issues on the academy side of the process.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly