Shopify API not responding

Retired Boards Appdev Graphql Basics And Troubleshooting
1

We have a custom storefront in our rails application. It’s implemented using shopify APIs. Everything was good till today morning. But since morning we are getting an issue. Shopify APIs are not responding. It get stuck on every request and after couple of minutes it return s

{"code"=>"SERVICE_UNAVAILABLE"}}

I did check the status page and everything is up there. But I am getting this issue.

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2

Hi junaid1112,

If you are still having this issue or if you run into it again in the future, please reach out to Partner Support directly with the request-id in a copy and paste friendly format along with the date, time, and timezone when it occurred within the past 7 days so that it can be investigated.

Thanks and hope you have a great day