Hello. I have a problem that I haven’t been able to solve for a few days. I’ve been using the content API for Google Ads to sell my 27 products on Google. A few days ago, the Shopify app API appeared here, and all the products were moved, so now in the content API, I have 0 products. Since then, my costs have increased, and conversions have dropped. Whenever I try to start an ad, it always tells me that my merchant account has 0 products, and the other ads that were selling have the same issue – they’ve been left without products. I should mention that I connected Google and YouTube apps to Shopify in September 2024, and only recently have I encountered this problem. What would be the solution?
Topic summary
A merchant using Google Ads Content API to sell 27 products encountered a critical issue when a new “Shopify app API” feed automatically appeared in their Google Merchant Center. All products migrated from the Content API (now showing 0 products) to this new feed, causing advertising costs to increase and conversions to drop.
Key Problem:
- Google Ads campaigns can’t run because the system detects 0 products in the merchant account
- Two feeds now exist: Shopify app API (27 products) and Content API (0 products)
- Google appears unable to see the products despite them being in the Shopify app API feed
Current Status:
- The Shopify app API appears to be in beta and may be causing conflicts
- One user attempted deleting the duplicate Shopify APP API feeds, but they reappeared within an hour
- Recommended solution: Contact Google support through their Shopify 3rd-party app support channel
Discussion remains open with multiple users reporting the same issue and seeking solutions to either restore the Content API or resolve the feed conflict.
If products disappear, I can only imagine that this is caused by having multiple feeds? Do you have multiple apps?
No, I am connceted to the google and youtube app and I have on the merchant 2 feeds. One is shopify app api with 27 products and another is content api with 0 products and google can t see them look
I have never heard of the merchant API, this is very new and looks like it is still in beta. But most likely it should be coming from 2 different apps, if that is not the case, than most likely it’s the google and youtube app, in this case you need contact Google support here: https://support.google.com/merchants/contact/shopify_3p_support_app
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Thank you so much!
Bros,
Have you solved the problem? We also had both Content API and 2 Shopify APP APIs appearing at the same time, I did a deletion of the 2 Shopify APP APIs in the backend of Google Merchant Center and they reappeared an hour later. I would like to know how to keep only the Content API.
Many Thanks!
Hi did you find a solution? We are experiencing the same issue