Shopify Collective Retailer - issues with paying supplier

Shopify Apps

Topic summary

A Shopify Collective retailer is experiencing payment issues with their supplier when orders aren’t processed through Shopify Payments, despite having autopayment enabled.

Current situation:

  • Autopayment is activated but not functioning for non-Shopify Payment orders
  • Shopify advisor recommended adding funds to the checking account linked to Shopify payouts
  • User added funds but hasn’t seen any withdrawal occur

Status: The issue remains unresolved, with the user seeking community guidance on how to properly pay their supplier in this scenario.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hi, I have run into an issue with paying my supplier. My autopayment is on. But if an order I received is not processed through shopify payment, how do I pay my supplier?

I talked to the shopify advisor yesterday, she said to add funds to my checking account that receives my shopify payouts. I did but not seeing funds withdrawal from my checking account. Can someone help me here? Thanks!