Why are some payments not been paid so most of my orders shopify have paid me for but there’s a hand full that have added to the sales and have not been refunded or any issue with but shopify hasn’t paid me for a hand full of orders how do I resolve this
Hi, @Jvinter21 !
Welcome to Shopify Community.
Thank you for connecting with us and sharing your question. Based on what you have described, I suspect that you have a payment gateway in addition to Shopify Payments. Most commonly this will be PayPal, as that is automatically set up for you when you create a Shopify account.
To locate your missing funds and confirm if this is the case, please open an order that you are pending payment for and review the order timeline and transaction details.
For a bulk report of payments by gateway, you can also generate a payment finance report from your Admin > Analytics > Reports section. I trust this will provide the insight you are looking for into missing payouts, and if it is indeed on PayPal make sure you review your email and complete set-up to deposit your funds.
Let me know if I missed or misunderstood anything.
Warm regards,