Does anyone else get caught in the continuous Shopify loop? When I come to the site and click “Contact Support” it immediately asks me to select my store and then reroutes me back to the exact same page and it gets caught in some loop. Why is this occurring and does anyone else have that problem occur? I assume I should be able to contact Shopify since I am paying them hundreds of dollars a month in store fees alone.
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@SellingVeteran
What type of help you need?
Absolutely and it sucks. But i figured it out one day. After the first loop i go to the footer of the page and click the 24/7 support button. then in the second loop i type in my problem in the box , scroll down and hit continue. then it will give you the options of what kind of support would you like.
You could try to navigate to this link and you can chat with the support team or send an email without logging in.
I hope this helps.
Hello, @SellingVeteran .
I know how important it is to have access to our support team whenever it is needed, so I am glad to say we always have access available to you 24/7. Let me walk you through how: Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the “ask about a topic” bar, then hit continue to support to access. Here’s a video showing the steps in action.
Based on what you are describing, it sounds as though this vital step is being skipped: type your query into the “ask about a topic” bar. If you follow the steps in my short video above, are you then able to access our live support?
With all, that being said, I’d be happy to help you here too if you wish. Just let me know!