Trying to connect my shopify www.jadeed.store to its facebook page for conversion API, its connected but so far i can’t seem to connect it for conversion API. Suggestions?
Topic summary
A user is unable to establish a Conversion API (CAPI) connection between their Shopify store and Facebook page, despite the basic connection being active.
Suggested troubleshooting steps:
- Verify the Facebook Events Manager data source matches the Shopify pixel
- Navigate to Shopify admin → Facebook & Instagram → Data Sharing Settings and select “Maximum” to enable CAPI
- Allow several hours for CAPI events to begin appearing after initial setup
- Use Facebook’s Test Events tool to trigger and confirm purchase events are reaching Meta’s servers
The responder offered to provide detailed step-by-step guidance through both Shopify and Facebook settings to resolve the issue. The discussion remains open with the problem unresolved.
That usually happens if Facebook’s Events Manager isn’t detecting the Shopify pixel + CAPI connection correctly. A couple of things to try:
In Facebook Events Manager, check that your data source is the same pixel Shopify is using.
In Shopify admin, go to Facebook & Instagram > Data Sharing Settings and make sure Maximum is selected (this enables the Conversions API).
Give it a few hours after setup — sometimes CAPI events take time to start appearing.
Use Facebook’s Test Events tool to trigger a purchase event and confirm it’s reaching Meta’s servers.
If you want, I can walk you through the exact Shopify and Facebook settings step-by-step so we can get CAPI firing properly.