Ticket number 29584178.
We transferred our DNS from Hover.com to Shopify and it broke our email and our store is still not visible - bigreuse.org. Gsuite email arriving sporadically.
Hover.com DNS was working fine for email at least even if redirect to Shopify was not working. Shopify DNS still pointing to our old Lightspeed store and broke our email.
I just read this on CloudFlare FAQ related to shopify issues. We had a Cloudflare account that we closed over a year ago. Cloudflare asks that Shopify tell them to remove all old registers if that is the issue.
- https://community.cloudflare.com/t/faq-having-difficulties-transferring-domain-to-shopify/34276
- Contact Shopify and ask them to open up a support ticket with Cloudflare to remove your domain (bigreuse.org) from your prior SaaS platform.
- Cloudflare will then seek to remove this domain and will report back to Shopify.
- Shopify will in turn update the ticket that you opened to let you know if this was successful.
Our email has been down for most of the day. Shopify DNS pointing to old Lightspeed store.
Shopify and Cloudflare have not help resolve the issue - even after I paid for new Cloudflare account. Shopify can’t even really tell me what issue is.
Anyone have any advice?
My exchange with Shopify support
(Support Advisor): We have an internal tool we are using that is spitting out this error message: “‘Domain is pointed to Shopify but did not return Shopify headers.’”
Justin: are the shopify dns records correct?
(Support Advisor): Yes, according to the specialist.
(Support Advisor): There’s another error in your internal admin page (only visible to us) that says “Shopify is not receiving requests on this domain”
(Support Advisor): The first error, “‘Domain is pointed to Shopify but did not return Shopify headers.’”, is under the section: Does it point to a Cloudflare proxy (unsupported)?
