Hello everyone, I just got my domain. I bought it directly off of Shopify and have a business email set up. The SSL certificate is already processed. I’m having a notification pop up that says, “Your domain has a Cloudflare Proxy, which is not supported by Shopify.” I have a Gmail is that what is causing the problem?
Topic summary
A user purchased a domain directly through Shopify with SSL already configured, but received a warning that their domain has a Cloudflare Proxy, which Shopify doesn’t support. They’re unsure if their Gmail setup is causing the issue.
Proposed Solutions:
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Ignore the warning - One respondent suggests it may be a false alarm and to only contact Shopify if actual problems occur.
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Check Cloudflare DNS settings - If the user has a Cloudflare account, they should disable the proxy setting on their A or CNAME records in DNS management.
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Verify Cloudflare account status - The issue could stem from a banned account or billing problem requiring a support ticket.
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Contact hosting provider - Some providers use Cloudflare on the backend, so opening a ticket with them may help.
A community member provided a video tutorial and detailed article explaining the troubleshooting process. The discussion remains open with no confirmed resolution yet.
Just ignore it. It’s a false alarm. If it causes you problems, contact Shopify.
There are 2 common reasons:
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If you have a cloudflare account, the DNS setting for A or CName record have proxy enabled. Just go in to DNS management and disable.
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Your cloudflare account is banned or has a billing issue. Open a cloudflare ticket and ask them to fix
Sometimes your provider in the backend uses cloudflare so open a ticket with them as well
For full detail, i made a video explainer https://www.youtube.com/watch?v=g_KnEZaP2Us and article at https://onescales.com/blogs/main/solving-shopify-domain-cloudflare-proxy-issue