Hi All, Recently changed my onsite form and no longer receiving the customer form script on WhatsApp. Does anyone know this can be fixed? Is there a URL needed circled below? Thanks
Topic summary
A user is experiencing issues with customer form submissions no longer being sent to WhatsApp after switching their onsite form setup.
Previous Setup:
- Used ‘WhatsForm’ app, which integrated with their Shopify store
- Form submissions were automatically sent to WhatsApp with customer-selected fields
Current Situation:
- Now using Shopify’s native Forms app
- Looking for a way to push form results to WhatsApp, similar to previous functionality
Suggested Solution:
- Use Shopify Flow with metaobject entry triggers to automate the WhatsApp integration
- Reference provided to Shopify’s help documentation on Forms app and Flow
Status: The discussion remains open with one potential solution proposed but not yet confirmed as implemented or successful.
@DASCPA this is the CHECKOUT scripts forum not arbitrary programming forum.
Changed what from what and how. Changed apps, changed a setting, customized theme form, etc etc etc
Avoid omitting critical detail when seeking help making others have to make ambiguous assumptions or having to extract it from you.
Try using shopify-flow and metaobject entry trigger
https://help.shopify.com/en/manual/promoting-marketing/create-marketing/forms-app/flow
Hi Paul, sorry if my original post wasn’t clear. I had previously used ‘WhatsForm’ which was an integrated form placed on my shopify store. Each submission was then sent to WhatsApp with the fields each customer had selected on the form. However I am now using Shopify Forms own app but was curious if there was a way with Flow that the results can also be pushed to WhatsApp. Thanks