Shopify Inbox Chat function in other languages

Topic summary

A user has installed the Shopify Inbox app on their bilingual website (English and Finnish) but faces translation issues. While some parts auto-translate to Finnish, others remain in English, creating an unprofessional appearance.

Current situation:

  • The user typically uses Langify for translations
  • Langify support suggested contacting Shopify to create separate chat dialogs for each language
  • They need help implementing language-specific chat instances that load according to the selected language

Requested solution:
The user is seeking guidance on either translating the iframe source with custom content or setting up multiple language-specific chat dialogs with code that switches between them based on the active language.

A screenshot was included showing the mixed-language interface issue.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.

Hello!

We have installed the Shopify Inbox app on our webpage and everything works well in English. We also have our webpage in Finnish and now we are wondering how to translate this app to Finnish? Some parts are translated automatically, but not everything and therefore it looks very unprofessional. Otherwise we use Langify for our translations but they asked us to contact you first. They wrote:

"You might want to reach out to Shopify support and kindly ask them if they can can create several of these chat dialogs, one for each language.

If that’s possible, then a custom content to translate the source of the iframe can be implemented. In that case, you can reach out to us once the different chats have been created and we will help you adding the code so that one or the other will be loaded according to the language selected. "

Hoping we can get some help from here :slightly_smiling_face:

Thank you in advance!

Nicolina
Our store adress is www.ektahelsinki.fi